Microsoft Surface laptop repair near London Bridge for Surface Pro, Laptop, Book, Go and Studio models. Choose your model to see the repairs we carry out on it. Can’t find it? We repair almost every Microsoft Surface laptop, so call 020 7394 2521 or walk in and we will identify it for you.
Surface Pro
Surface Pro screens are glued in place, so replacing the screen or the battery means careful heating and separation. Earlier models are harder to open than the Pro 8 onwards.
Surface Laptop and Book
Surface Laptops use the Surface Connect charger on most models, and later ones can also charge over USB-C. On earlier models the keyboard deck is glued down, so internal repairs take more care.
Common Microsoft Surface laptop faults
- Battery swelling. On a Surface Pro a swelling battery pushes the screen away from the frame; on a Surface Laptop it lifts the keyboard or trackpad. Stop using it on battery and bring it in – a swollen battery should not be left in the device.
- Not charging. Most models charge through the magnetic Surface Connect port, and later ones over USB-C too. Clean the Surface Connect pins and try another charger and port first; if it still won’t charge, the port or the charging circuit needs repair.
- Cracked or flickering screen. Surface Pro screens are glued in place, so replacing one means careful heating and separation, and the battery is behind the screen too.
- Slow, or out of storage. From the Surface Pro 7+ and Surface Laptop 3 onwards most models have a removable M.2 SSD, so storage can often be upgraded. Earlier models have the SSD soldered to the board.
Your files and BitLocker
Surface devices usually have BitLocker or device encryption switched on from new. If a repair means the device asks for a recovery key when it next starts, you can find the key in your Microsoft account. It is worth checking you can find it before you bring the Surface in.
Microsoft Surface laptop repair questions
Can you replace a Surface Pro screen?
Yes. The screen is glued in place, so we heat and separate it carefully, and fit a new display matched to your model.
My Surface won’t charge. What can I check?
Clean the Surface Connect pins, try another charger and, on newer models, the USB-C port. If it still won’t charge, bring it in for a diagnosis.
Can the SSD in my Surface be upgraded?
On most models from the Surface Pro 7+ and Surface Laptop 3 onwards, yes, because the SSD is removable. Earlier models have soldered storage.
Do I need an appointment?
No. You can walk in to 80 Willow Walk, SE1, Monday to Saturday, 9am to 6pm, and we agree the price before any work starts.
Not sure which model you have? Walk in to 80 Willow Walk, SE1, Monday to Saturday, 9am to 6pm, or call 020 7394 2521.
Or book online and get your job number straight away: