An expensive machine, so an honest diagnosis before any work matters. We repair the Dell XPS 15 9520 in our own workshop near London Bridge, and agree the price with you before any work starts.
- Range
- XPS 15 and 17
- Screen sizes in range
- 15.6 or 17-inch
- Charging
- USB-C or DC jack, depending on model
- Storage
- Replaceable M.2 SSD on most models
- Turnaround
- Same day for many repairs
- Warranty
- 3 months, parts and labour
Common repairs
Screen
Cracked, black, flickering or lined screens. We fit a matching panel and test it for dead pixels, brightness and colour.
Battery
Drains fast, shuts down with charge left or shows a service warning? We fit a new battery and check the charging circuit.
Swollen battery
A lifting trackpad or a case that no longer sits flat can mean the battery is swelling. Stop using it and keep it off charge.
Keyboard
Missing, sticking or dead keys and spill damage. On some models the keyboard is fixed to the top case, and we tell you before starting.
Overheating
Loud fans and slowdowns usually mean dust in the heatsink. We clean the cooling system and renew the thermal paste.
Charging
Not charging, or only at an angle? We test the charger, the USB-C or DC jack port and the power circuit to find the fault.
Motherboard
No power, no picture or random shutdowns often come down to one failed part. Board-level repair costs far less than a new board.
SSD and storage
On most models the SSD is a standard M.2 drive, so it can be upgraded or replaced and your files copied across.
Good to know
Swollen batteries are a known issue on some XPS 15 generations, often noticed as a lifting trackpad or a case that no longer sits flat. Stop using it and bring it in.
Repair prices
| Diagnosis and general repair | From £165 + VAT |
|---|---|
| Screen replacement | From £250 + VAT |
| Battery replacement | From £299 + VAT |
| Keyboard repair | From £350 + VAT |
| Hinge repair | From £210 + VAT |
| Charging port repair | From £185 + VAT |
| Liquid damage repair | From £295 + VAT |
| Hard drive or SSD replacement | From £210 + VAT |
| Motherboard repair | From £450 + VAT |
| Virus and malware removal | From £95 + VAT |
| Data recovery (deleted files) | From £99 + VAT |
Starting prices. We confirm the exact price with you before any work starts.
Questions
Is it worth repairing my Dell XPS 15 9520?
Almost always. A repair costs far less than a new machine of the same standard.
Will my files be safe?
Most repairs do not touch your storage, but back up anything important if you can. If it will not start, tell us and we will take extra care.
Do I need an appointment?
No. Walk in Monday to Saturday, 9am to 6pm, or book online first.
How long will it take?
Many repairs are done the same day when the part is in stock. If we need to order a part, we give you a date when you drop it off.
Book a repair: call 020 7394 2521, use the quote form, or walk in to 80 Willow Walk, SE1, Monday to Saturday, 9am to 6pm. Or drop off at our Beckenham point, 21 Village Way, BR3 3NA: please call to book an appointment before you come.